Coronavirus (COVID-19) Checklist for Retail and Hospitality

Customer facing industries the world over are grappling with the effects of the COVID-19 coronavirus. Implementing a Coronavirus (COVID-19) Checklist helps front-line associates have up to date information about COVID-19 and follow proper procedures to prevent the spread of the disease.

IMPORTANT NOTE TO READERS: This checklist was compiled by non-medical personnel, to the best of our abilities, from a number of public sources and is provided here as information only and without representation or guarantees. Compliant IA shall not be liable for any indirect, special, and/or consequential damages, arising out of or in connection with this checklist. Readers are encouraged to consult with the Center for Disease Control and Prevention, the World Health Organization and/or other health agencies in their own country before implementing a Coronavirus (COVID-19).


  • Policies regarding essential/non-essential travel in place and communicated.
  • Work from home guidelines (if applicable) in place and communicated.
  • Sick leave rules in place and communicated.
  • Illness reporting protocol in place and communicated.
  • Communication policies and channels are in place.
  • A designated crisis manager or team is in place.
  • Sanitation protocols are up to date and communicated to stores.
  • Hand-washing and human contact protocols communicated.


  • Employees are informed about proper protocols for facility sanitation.
  • Stores have necessary sanitization supplies and protective equipment on hand.
  • Facility sanitation protocols are posted in employee areas, are up to date and accessible (including at the appropriate reading level and in relevant languages meeting accessibility criteria).
  • Public areas that are frequently touched (including door handles, display surfaces, counters, check outs, change rooms, tables, chairs, rest rooms and surfaces) are properly and regularly sanitized.
  • Employee areas including POS stations, backrooms, stock rooms, and shared equipment (keys, control logs, tablets, warehouse equipment, etc.) are properly and regularly sanitized.
  • Breakroom tables, chairs, refrigerators, microwaves, and surfaces are properly and regularly sanitized.
  • Sanitization responsibilities are scheduled and assigned to designated employees.


  • Stores have made scheduling adjustments to allow for additional disinfecting procedures.
  • All employee emergency contact information is up to date.
  • Employees are aware of COVID-19 prevention protocols.
  • COVID-19 symptoms and prevention information is posted, is up to date, and is accessible to all employees (including at the appropriate reading level and in relevant languages meeting accessibility criteria).
  • Employees understand procedures should they present with COVID-19 symptoms.
  • Employees are following proper hand washing protocol including frequency and duration.
  • Employees are following proper respiratory hygiene.
  • Employees limit handling merchandise.
  • Where applicable, employees have access to appropriate protective equipment.
  • Employees understand how to access the most up to date information related to COVID-19 prevention, protocols, and procedures.
  • Ill employees do not come to work.


  • When possible, self-checkout is encouraged.
  • Self-sanitizing options, such as hand sanitizer and wipes, are available.
  • Self-service areas have proper hygiene equipment like gloves in place or have been eliminated.

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